IntouchAI: The Power of AI & Automation
At IntouchCX, we are dedicated to revolutionizing the way brands connect with their customers. Our cutting-edge Intouch AI solutions invite a new era of customer experience enhancement, where quality, speed, and accuracy converge seamlessly to create unparalleled interactions.
IntouchAI: The Power of AI & Automation
At IntouchCX, we are dedicated to revolutionizing the way brands connect with their customers. Our cutting-edge Intouch AI solutions invite a new era of customer experience enhancement, where quality, speed, and accuracy converge seamlessly to create unparalleled interactions.
Our unique holistic approach connects the dots between people, processes and technology. We look at interactions in three key stages: pre, during, post interactions. We see the opportunities for both the end user and the employees who facilitate interactions, including agents, operational leads and technologies.
With immersive journey and data deep dives, we look at inflow reduction and quality improvements pre interaction, boosting productivity and personalization during an interaction and deriving insights and efficiencies post interaction. We tie together the interconnectivity between interactions and the ability to dive deep and zoom out for a macro perspective. This process enables us to work collaboratively with our partners to drive operational efficiencies overall to improve core CX metrics and ROI.
Our unique holistic approach connects the dots between people, processes and technology. We look at interactions in three key stages: pre, during, post interactions. We see the opportunities for both the end user and the employees who facilitate interactions, including agents, operational leads and technologies.
With immersive journey and data deep dives, we look at inflow reduction and quality improvements pre interaction, boosting productivity and personalization during an interaction and deriving insights and efficiencies post interaction. We tie together the interconnectivity between interactions and the ability to dive deep and zoom out for a macro perspective. This process enables us to work collaboratively with our partners to drive operational efficiencies overall to improve core CX metrics and ROI.
With the help of AI and automation, businesses can drive improvements for agents, some of which include:
- Enhanced productivity
- Advanced workflows
- Quality improvements
- Increased resource utilization efficiency
Advanced generative AI and sophisticated automation technology empower team members and drive engagement, improving employee experiences (EX) through easy, enhanced connection. This ultimately enables your teams to optimize your customer experience (CX).
With the help of AI and automation, businesses can drive improvements for agents, some of which include:
- Enhanced productivity
- Advanced workflows
- Quality improvements
- Increased resource utilization efficiency
Advanced generative AI and sophisticated automation technology empower team members and drive engagement, improving employee experiences (EX) through easy, enhanced connection. This ultimately enables your teams to optimize your customer experience (CX).
Intouch AI Solutions
Intouch AI provides the edge your business needs to thrive by pushing the boundaries for meaningful transformation. Harnessing the power of artificial intelligence (AI) and automation, we've crafted a bespoke suite of solutions that can seamlessly integrate with your existing tech stack.
These solutions enable your teams to engage with customers in a personalized and efficient way while driving loyalty and growth.
Intouch AI Solutions
Intouch AI provides the edge your business needs to thrive by pushing the boundaries for meaningful transformation. Harnessing the power of artificial intelligence (AI) and automation, we've crafted a bespoke suite of solutions that can seamlessly integrate with your existing tech stack.
These solutions enable your teams to engage with customers in a personalized and efficient way while driving loyalty and growth.
Automation
Automation
Laivly
Laivly utilizes digital automation, machine learning, and artificial intelligence to enable team members, enhance CX, and facilitate seamless real-time decision-making and action within support workflows.
Laivly
Laivly utilizes digital automation, machine learning, and artificial intelligence to enable team members, enhance CX, and facilitate seamless real-time decision-making and action within support workflows.
Process Automation
With extensive expertise in diverse digital systems, IntouchCX seamlessly integrates workflow design and process automation, offering an incubation model for rapid business enhancement through iterative cycles.
Process Automation
With extensive expertise in diverse digital systems, IntouchCX seamlessly integrates workflow design and process automation, offering an incubation model for rapid business enhancement through iterative cycles.
Engagement
Superpunch
Superpunch, our employee engagement app, enhances performance, culture, scheduling, and communication, improving EX with real-time feedback and mood tracking to boost engagement, well-being, and retention.
Engagement
Superpunch
Superpunch, our employee engagement app, enhances performance, culture, scheduling, and communication, improving EX with real-time feedback and mood tracking to boost engagement, well-being, and retention.
Insights
Insights
Catapult
Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This aids with issue identification and driving tailored associate coaching.
Catapult
Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This aids with issue identification and driving tailored associate coaching.
Vision
Vision, our proprietary omnichannel reporting portal, monitors program performance by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand.
Vision
Vision, our proprietary omnichannel reporting portal, monitors program performance by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand.
How We Win
- 6+ years developing unique proprietary tech including: engagement, insights, agent automation
- Certified experts in market-leading technology
- IntouchNXT: innovation incubation and labs of 100+ technologies
- Over 25,000 users per year in our suite of proprietary technologies with a 3 year roadmap of new features and enhancements
How We Win
- 6+ years developing unique proprietary tech including: engagement, insights, agent automation
- Certified experts in market-leading technology
- IntouchNXT: innovation incubation and labs of 100+ technologies
- Over 25,000 users per year in our suite of proprietary technologies with a 3 year roadmap of new features and enhancements
Want to Learn More?
With years of industry-leading expertise, we are ready to help you overcome your biggest challenges and elevate your customer experience.
Fill out the form and one of our experts will be in touch with you shortly.