What Feeds Your AI, Shapes Your CX.
Train it right with clean data & expert tuning.
IntouchCX is your trusted partner at every step of the AI journey — from advanced data labeling and custom LLM builds to real-time output checks, compliance readiness, and red-team drills, we ensure your Customer Experience stays flexible, secure, and tailored to your customers.
Here’s what backs every tailored solution we build around your brand and customers:
What Feeds Your AI, Shapes Your CX.
Train it right with clean data & expert tuning.
IntouchCX is your trusted partner at every step of the AI journey — from advanced data labeling and custom LLM builds to real-time output checks, compliance readiness, and red-team drills, we ensure your Customer Experience stays flexible, secure, and tailored to your customers.
Here’s what backs every tailored solution we build around your brand and customers:
18
Proprietary AI Models
35k
Experts Worldwide
20+
Years of Domain Knowledge
18
Proprietary AI Models
35k
Experts Worldwide
20+
Years of Domain Knowledge
AI Solutions, Engineered to Fit.
We embed precision at every layer of your AI operations, giving you a competitive edge built on reliable data and flawless execution. If your unique vision demands a truly tailored solution, our experts are ready to custom-engineer an AI framework that's uniquely yours, designed to propel your brand forward. Explore a few of our powerful AI services below.
AI Solutions, Engineered to Fit.
We embed precision at every layer of your AI operations, giving you a competitive edge built on reliable data and flawless execution. If your unique vision demands a truly tailored solution, our experts are ready to custom-engineer an AI framework that's uniquely yours, designed to propel your brand forward. Explore a few of our powerful AI services below.
Data Annotation for Gen AI
Eliminate bias & low-quality data.
We deliver reliable, high-fidelity data to enhance AI performance and streamline processes to reduce time-to-market.
For a global e-commerce leader, we achieved 99.4% annotation accuracy across over 1 million product reviews.
Benefits:
- Reinforcement Learning with Human Feedback (RLHF).
- Multilingual voice-assistant and accent model training.
- Toxicity labeling for generative content moderation.
- Medical-image annotation.
- Fraud-detection data enrichment.
Data Annotation for Gen AI
Eliminate bias & low-quality data.
We deliver reliable, high-fidelity data to enhance AI performance and streamline processes to reduce time-to-market.
For a global e-commerce leader, we achieved 99.4% annotation accuracy across over 1 million product reviews.
Benefits:
- Reinforcement Learning with Human Feedback (RLHF).
- Multilingual voice-assistant and accent model training.
- Toxicity labeling for generative content moderation.
- Medical-image annotation.
- Fraud-detection data enrichment.
Model Training & Fine-Tuning
Reduce model drift & inconsistent performance.
We build, train, and fine-tune custom Machine Learning models using expert-annotated data, enabling faster and more consistent performance.
For a major online content platform, we reduced manual moderation workload by 48% within 30 days of deployment.
Benefits:
- Real-time adaptive fine-tuning mid-conversation.
- Retail image-recognition model tuning.
- Financial fraud detection optimization.
- Healthcare Natural Language Processing model refresh.
Model Training & Fine-Tuning
Reduce model drift & inconsistent performance.
We build, train, and fine-tune custom Machine Learning models using expert-annotated data, enabling faster and more consistent performance.
For a major online content platform, we reduced manual moderation workload by 48% within 30 days of deployment.
Benefits:
- Real-time adaptive fine-tuning mid-conversation.
- Retail image-recognition model tuning.
- Financial fraud detection optimization.
- Healthcare Natural Language Processing model refresh.
AI Output Verification
Maintain brand safety, compliance, & user trust.
Human-verified output validation protects your brand's voice and maintains compliance across your AI-generated content.
For a leading stock-content provider, we verified over 1 million generative AI assets daily, achieving 99%+ precision.
Benefits:
- User-generated content moderation audits.
- IP and policy checks on AI-generated imagery.
- Real-time chatbot response verification.
AI Output Verification
Maintain brand safety, compliance, & user trust.
Human-verified output validation protects your brand's voice and maintains compliance across your AI-generated content.
For a leading stock-content provider, we verified over 1 million generative AI assets daily, achieving 99%+ precision.
Benefits:
- User-generated content moderation audits.
- IP and policy checks on AI-generated imagery.
- Real-time chatbot response verification.
AI Red-Teaming & Optimization
Eliminate hidden vulnerabilities & prompt-injection threats.
We proactively identify and fix AI vulnerabilities, ensuring your models are robust, secure, and responsible before deployment.
For a high-profile AI diffusion model, we boosted output safety to 98% post-optimization, eliminating critical vulnerabilities.
Benefits:
- LLM jailbreak and prompt-injection stress tests.
- Bias and fairness audits for hiring and HR models.
- Resource optimization and tuning for generative AI models.
AI Red-Teaming & Optimization
Eliminate hidden vulnerabilities & prompt-injection threats.
We proactively identify and fix AI vulnerabilities, ensuring your models are robust, secure, and responsible before deployment.
For a high-profile AI diffusion model, we boosted output safety to 98% post-optimization, eliminating critical vulnerabilities.
Benefits:
- LLM jailbreak and prompt-injection stress tests.
- Bias and fairness audits for hiring and HR models.
- Resource optimization and tuning for generative AI models.
Who We Support
Who We Support
Head of AI/
AI Research
Pushing cutting-edge AI,
but can’t scale it?
The challenge isn’t building the model — it’s making it reliable, cost-effective, and scalable. We help you get there without compromising quality.
CTO/VP of Engineering
AI stack growing fast – and costing more? Build affordable and scalable solutions.
Let’s streamline your infrastructure, reduce risks, and keep AI investments aligned with your budget.
AI Solutions
Architect
Caught between business needs & tech limits? Time for innovative AI.
We support you in designing flexible and tailored solutions that meet both your technical demands and business goals.
Chief AI Officer/
AI Strategist
Pressure to deliver fast AI-related results?
Achieve measurable impact while keeping your vision intact—and stakeholders aligned at every stage.
AI/ML Product Manager
Add AI to your tech stack - without disrupting the user experience.
Seamlessly integrate our AI solutions into your products for effective delivery and customer-first thinking.
IntouchCX.
The Engine Behind Next-level AI Ops.
Industry studies (Gartner 2024) show that most AI projects stall due to poor data quality, thin governance, and limited operational support.
As leaders in the field, we close these critical gaps with the right blend of human expertise, robust operational support, and automated compliance. This elevates your AI models from concept to proven ROI.
- One AI Partner for Every Step
From your first label to model production, we manage the entire AI lifecycle - one team, one SLA, no hand-offs. - Deep Domain & Industry Knowledge
Decades of CX, trust & safety, and industry-specific expertise accelerate your Gen AI solutions. We understand the market, and know what works! - Custom-Built LLMs & Process Automation
Leverage our Machine Learning experts and industry specialists to tailor LLMs and automations that precisely fit your business needs. - Compliance You Can Trust
Built-in GDPR, HIPAA, and SOC 2 compliance, with data residency options in US-East, Frankfurt, and London. - Fast-Track from Pilot to Production
With pre-built workflows and specialized Machine Learning expertise, we shorten your path to measurable results by launching in weeks, not months.
IntouchCX.
The Engine Behind Next-level AI Ops.
Industry studies (Gartner 2024) show that most AI projects stall due to poor data quality, thin governance, and limited operational support.
As leaders in the field, we close these critical gaps with the right blend of human expertise, robust operational support, and automated compliance. This elevates your AI models from concept to proven ROI.
- One AI Partner for Every Step
From your first label to model production, we manage the entire AI lifecycle - one team, one SLA, no hand-offs. - Deep Domain & Industry Knowledge
Decades of CX, trust & safety, and industry-specific expertise accelerate your Gen AI solutions. We understand the market, and know what works! - Custom-Built LLMs & Process Automation
Leverage our Machine Learning experts and industry specialists to tailor LLMs and automations that precisely fit your business needs. - Compliance You Can Trust
Built-in GDPR, HIPAA, and SOC 2 compliance, with data residency options in US-East, Frankfurt, and London. - Fast-Track from Pilot to Production
With pre-built workflows and specialized Machine Learning expertise, we shorten your path to measurable results by launching in weeks, not months.
Trust & Recognition
Trust & Recognition
Hear From Our Leaders
Alexandra Popken
VP, Trust & Safety and AI Services
"Leveraging 20 years of domain knowledge and over 18 proprietary AI models already in use, our tech team builds and fine-tunes custom LLMs tailored to your unique needs, delivering more relevant, accurate, and compliant outputs."
Roy McLaughlin
SVP, AI Strategy
"Trust takes a lifetime to build and a second to lose. That's why every token stays inside strict GDPR, HIPAA, and SOC 2 zones with data residency in US, Germany, and the UK, already mapped to the emerging AI Acts. We let you scale without regulatory whiplash, or fear of data leaks."
Hear From Our Leaders
Alexandra Popken
VP, Trust & Safety and AI Services
"Leveraging 20 years of domain knowledge and over 18 proprietary AI models already in use, our tech team builds and fine-tunes custom LLMs tailored to your unique needs, delivering more relevant, accurate, and compliant outputs."
Roy McLaughlin
SVP, AI Strategy
"Trust takes a lifetime to build and a second to lose. That's why every token stays inside strict GDPR, HIPAA, and SOC 2 zones with data residency in US, Germany, and the UK, already mapped to the emerging AI Acts. We let you scale without regulatory whiplash, or fear of data leaks."
Elevate Your AI Strategy — Next to a Trusted Partner.
Let’s design custom AI solutions that reflect your standards, adapt to your needs, and scale with your ambitions - effortlessly.
Elevate Your AI Strategy — Next to a Trusted Partner.
Let’s design custom AI solutions that reflect your standards, adapt to your needs, and scale with your ambitions - effortlessly.