Dynamic Support for Your Evolving Subscribers
Anticipating and exceeding expectations creates positive community experiences and drives brand loyalty. Our expertise in your world and its evolving trends, paired with our exceptional customer care, allows us to develop bespoke solutions that will level up your user experience.
Our service includes personalized recommendations, technical support, and other thoughtfully designed features that enhance the overall streaming experience. We focus on having “organic” conversations with customers as opposed to scripted ones in order to ensure customer satisfaction and maintain high retention rates.
We help you build a loyal user base and retain your highest revenue generating customers by cross sell, upsell, and subscription campaigns, all while delivering exceptional omnichannel purchase support.
Dynamic Support for Your Evolving Subscribers
Anticipating and exceeding expectations creates positive community experiences and drives brand loyalty. Our expertise in your world and its evolving trends, paired with our exceptional customer care, allows us to develop bespoke solutions that will level up your user experience.
Our service includes personalized recommendations, technical support, and other thoughtfully designed features that enhance the overall streaming experience. We focus on having “organic” conversations with customers as opposed to scripted ones in order to ensure customer satisfaction and maintain high retention rates.
We help you build a loyal user base and retain your highest revenue generating customers by cross sell, upsell, and subscription campaigns, all while delivering exceptional omnichannel purchase support.
Rethink Your Customer Experience
By recruiting a dedicated community of passionate users as agents, we provide specialized on-demand interactive troubleshooting support anchored in technical expertise to reduce interruptions and improve experience.
Bringing new shows or products to market comes with many moving parts. We'll design a custom multichannel strategy backed by data and supported by a team of experts, so you can focus on launch excitement.
Rethink Your Customer Experience
By recruiting a dedicated community of passionate users as agents, we provide specialized on-demand interactive troubleshooting support anchored in technical expertise to reduce interruptions and improve experience.
Bringing new shows or products to market comes with many moving parts. We'll design a custom multichannel strategy backed by data and supported by a team of experts, so you can focus on launch excitement.
A Proven Model That Drives Real Results
A Proven Model That Drives Real Results
84%
SLA goals achieved
90%
increase in QA
77%
of customers retained
>90%
CSAT achieved
>40%
cost to serve reduced
15%
increase in CSAT
10%
less average handling time
12%
headcount reduction
Some of Our Entertainment Solutions
Some Of Our Loved Tech Support Solutions
Technical Support & Troubleshooting
Offering high-touch personalized technical support the way your customers want to be interacted with allows for more accurate troubleshooting and faster resolutions.
Platform Safety and Integrity
We evaluate products, brands, and advertising assets and processes to ensure compliance, correct placement, and relevance.
Content Moderation
Our dedicated content moderators ensure your users have a fun and safe experience at all times. We also respond to reviews with custom messaging to drive ratings, UA, retention and brand integrity.
Technical Support & Troubleshooting
Offering high-touch personalized technical support the way your customers want to be interacted with allows for more accurate troubleshooting and faster resolutions.
Sales
Help your customers choose the best products for their needs with our knowledgeable and empowered brand ambassadors that are experts in personalized cross-sell and upsell techniques.
Warranty Claims Management
Our dedicated agents answer any questions about products, warranties, or how-to’s for enhanced loyalty and satisfaction.
Chat with our experts
With years of industry-leading expertise, we are ready to help you overcome your biggest challenges and optimize your customer experience.
Fill out the form and one of our experts will be in touch with you shortly.