Are Your Support Agents Keeping Up with Rising Expectations?

With 80% of consumers expecting seamless, real-time support, operational delays and inefficiencies can lead to dissatisfaction and harm your brand.

Meet Superpunch—InTouchCX’s AI-Powered Solution.

Superpunch empowers agents to deliver faster, more personalized support, enhancing satisfaction through AI-driven workflows and automation. Key capabilities include:

AI-Generated Recommendations: Quick, intelligent suggestions for personalized responses.
Seamless Integration: Easily connects with existing tools, enhancing efficiency.
Multilingual Support: Real-time translation for global customer understanding.
Proactive Monitoring: Identifies issues early for faster resolutions and increased trust.

Discover how Superpunch's AI solutions streamline operations and drive customer loyalty

Are Your Support Agents Keeping Up with Rising Expectations?

With 80% of consumers expecting seamless, real-time support, operational delays and inefficiencies can lead to dissatisfaction and harm your brand.

Meet Superpunch—InTouchCX's AI-Powered Solution.

Superpunch empowers agents to deliver faster, more personalized support, enhancing satisfaction through AI-driven workflows and automation. Key capabilities include:

AI-Generated Recommendations: Quick, intelligent suggestions for personalized responses.
Seamless Integration: Easily connects with existing tools, enhancing efficiency.
Multilingual Support: Real-time translation for global customer understanding.
Proactive Monitoring: Identifies issues early for faster resolutions and increased trust.

Discover how Superpunch's AI solutions streamline operations and drive customer loyalty

20+

Years of Excellence

100+

Customer Languages Supported

35k+

Employees Globally

10+

Awards & Recognitions

20+

Years of Excellence

100+

Customer Languages Supported

35k+

Employees Globally

10+

Awards & Recognitions

Core Features of Superpunch

Automate recruiting, onboarding, and training through seamless tool integration.
Use AI for real-time insights and well-being management.
Empower associates to adjust shifts, improving engagement and retention.
Track real-time satisfaction to boost motivation.
Enable instant wage access and simplify referrals.
Provide live chat support for quicker, accurate resolutions.

Automate recruiting, onboarding, and training through seamless tool integration.
Use AI for real-time insights and well-being management.
Empower associates to adjust shifts, improving engagement and retention.
Track real-time satisfaction to boost motivation.
Enable instant wage access and simplify referrals.
Provide live chat support for quicker, accurate resolutions.

Some of Our Other AI Solutions

Catapult & Vision

Boost workforce efficiency and quality with Catapult for smart scheduling and real-time data, paired with Vision for actionable insights and performance tracking

Smart Scheduling & Forecasting
Real-time KPI Tracking
Quality Improvement Insights
Data-driven Decision Support

Sidd Spark

Sidd Spark is an AI-powered automation solution designed to enhance business functions with human-like capabilities.

Human-Centric AI
Agent Improvement
Operational Efficiency
Generative AI Capabilities

Mosaic Languages?

We combine innovative AI-enabled language technology with our top-performing talent to deliver best-in-class, personalized experiences in over 100 languages.

Enhanced Agent Efficiency
Customer Retention
Integration Capabilities
Scalable Solutions

Laivly

Laivly harnesses the power of digital automation, machine learning, and artificial intelligence to empower agents and optimize customer experience.

Efficiency and Scalability
Cost Reduction
Data-Driven Insights
Seamless Integration

Sidd Spark

Sidd Spark is an AI-powered automation solution designed to enhance business functions with human-like capabilities.

Human-Centric AI
Agent Improvement
Operational Efficiency
Generative AI Capabilities

Mosaic Languages?

We combine innovative AI-enabled language technology with our top-performing talent to deliver best-in-class, personalized experiences in over 100 languages.

Enhanced Agent Efficiency
Customer Retention
Integration Capabilities
Scalable Solutions

Agent Assist

Boost workforce efficiency and quality with Catapult for smart scheduling and real-time data, paired with Vision for actionable insights and performance tracking

Smart Scheduling & Forecasting
Real-time KPI Tracking
Quality Improvement Insights
Data-driven Decision Support

Sidd Spark is an AI-powered automation solution designed to enhance business functions with human-like capabilities.

Human-Centric AI
Agent Improvement
Operational Efficiency
Generative AI Capabilities

We combine innovative AI-enabled language technology with our top-performing talent to deliver best-in-class, personalized experiences in over 100 languages.

Enhanced Agent Efficiency
Customer Retention
Integration Capabilities
Scalable Solutions

Discover More

Let Our Awards Speak for Us

Global customer care and technology company, providing value-driven solutions for over 20 years.