Your goals are our goals
We develop thoughtful support strategies and have comprehensive technology solutions to help brands increase customer satisfaction and scale faster.
Your goals are our goals
We develop thoughtful support strategies and have comprehensive technology solutions to help brands increase customer satisfaction and scale faster.
Omnichannel Customer Care
We know customer service, and offer fast and far-reaching solutions for global brands.
Omnichannel Customer Care
We know customer service, and offer fast and far-reaching solutions for global brands.
Chat
Chat empowers brands to meet customers where they are by increasing your availability and responsiveness. Achieve increased AOV, reduced Cost Per Contact, an overall higher CSAT, and boost to customer loyalty.
Voice
Give your customers a reliable and personal support experience through our leading edge voice solutions like IVR technology, automatic call distribution and routing, and call queueing.
Social
Drive customer safety and trust while increasing loyalty and satisfaction through community monitoring, moderation, engagement, social care, risk management, and insights.
Chat
Chat empowers brands to meet customers where they are by increasing your availability and responsiveness. Achieve increased AOV, reduced Cost Per Contact, an overall higher CSAT, and boost to customer loyalty.
Voice
Give your customers a reliable and personal support experience through our leading edge voice solutions like IVR technology, automatic call distribution and routing, and call queueing.
Social
Drive customer safety and trust while increasing loyalty and satisfaction through community monitoring, moderation, engagement, social care, risk management, and insights.
Mobile SMS
Put the power of support in your customer’s hands through text enabled toll-free and business numbers.
Self-Serve
A self-service option creates an efficient and personalized support experience solution while reducing the volume of other channels.
Give your customers the convenient, data-driven support option they want with our email solution.
Mobile SMS
Put the power of support in your customer’s hands through text enabled toll-free and business numbers.
Self-Serve
A self-service option creates an efficient and personalized support experience solution while reducing the volume of other channels.
Give your customers the convenient, data-driven support option they want with our email solution.
AI & Automation
We are dedicated to revolutionizing the way brands connect with their customers. Our cutting-edge Intouch AI solutions invite a new era of customer experience enhancement, where quality, speed, and accuracy converge seamlessly to create unparalleled interactions.
Intouch AI provides the edge your business needs to thrive by pushing the boundaries for meaningful transformation. Harnessing the power of artificial intelligence (AI) and automation, we've crafted a bespoke suite of solutions that can seamlessly integrate with your existing tech stack. These solutions enable your teams to engage with customers in a personalized and efficient way while driving loyalty and growth.
AI & Automation
We are dedicated to revolutionizing the way brands connect with their customers. Our cutting-edge Intouch AI solutions invite a new era of customer experience enhancement, where quality, speed, and accuracy converge seamlessly to create unparalleled interactions.
Intouch AI provides the edge your business needs to thrive by pushing the boundaries for meaningful transformation. Harnessing the power of artificial intelligence (AI) and automation, we've crafted a bespoke suite of solutions that can seamlessly integrate with your existing tech stack. These solutions enable your teams to engage with customers in a personalized and efficient way while driving loyalty and growth.
Automation
Automation
Laivly
Laivly utilizes digital automation, machine learning, and artificial intelligence to enable team members, enhance CX, and facilitate seamless real-time decision-making and action within support workflows.
Laivly
Laivly utilizes digital automation, machine learning, and artificial intelligence to enable team members, enhance CX, and facilitate seamless real-time decision-making and action within support workflows.
Process Automation
With extensive expertise in diverse digital systems, IntouchCX seamlessly integrates workflow design and process automation, offering an incubation model for rapid business enhancement through iterative cycles.
Process Automation
With extensive expertise in diverse digital systems, IntouchCX seamlessly integrates workflow design and process automation, offering an incubation model for rapid business enhancement through iterative cycles.
Engagement
Superpunch
Superpunch, our employee engagement app, enhances performance, culture, scheduling, and communication, improving EX with real-time feedback and mood tracking to boost engagement, well-being, and retention.
Engagement
Superpunch
Superpunch, our employee engagement app, enhances performance, culture, scheduling, and communication, improving EX with real-time feedback and mood tracking to boost engagement, well-being, and retention.
Insights
Insights
Catapult
Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This aids with issue identification and driving tailored associate coaching.
Catapult
Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This aids with issue identification and driving tailored associate coaching.
Vision
Vision, our proprietary omnichannel reporting portal, monitors program performance by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand.
Vision
Vision, our proprietary omnichannel reporting portal, monitors program performance by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand.
Brand Trust & Safety
We take an industry leading well-being approach to innovate the trust and safety space through end-to-end design, research, insights, and technology. Our solution provides flexibility to create a people-only or a people-AI-tech infused team that can change and scale with them efficiently alongside business growth.
Brand Trust & Safety
We take an industry leading well-being approach to innovate the trust and safety space through end-to-end design, research, insights, and technology. Our solution provides flexibility to create a people-only or a people-AI-tech infused team that can change and scale with them efficiently alongside business growth.
User Safety
Know your customers to ensure users, consumers, sellers, and gamers on your platforms are who they say they are. Protect your user information from theft and misuse. We provide a safe online experience to drive customer retention and brand loyalty.
User Safety
Know your customers to ensure users, consumers, sellers, and gamers on your platforms are who they say they are. Protect your user information from theft and misuse. We provide a safe online experience to drive customer retention and brand loyalty.
Fraud Detection and Prevention
We protect customers across all industries by detecting early signs of fraudulent behavior in order to mitigate risk.
Fraud Detection and Prevention
We protect customers across all industries by detecting early signs of fraudulent behavior in order to mitigate risk.
Platform Safety and Integrity
We evaluate products, brands, and advertising assets and processes to ensure compliance, correct placement, and relevance.
Platform Safety and Integrity
We evaluate products, brands, and advertising assets and processes to ensure compliance, correct placement, and relevance.
Content Moderation
We moderate user-generated content, ensuring that toxic, egregious, and malicious graphic, text, and audio content is managed across various social and digital platforms, gaming sites, and marketplaces.
Content Moderation
We moderate user-generated content, ensuring that toxic, egregious, and malicious graphic, text, and audio content is managed across various social and digital platforms, gaming sites, and marketplaces.
Content Curation
Pairing human expertise with leading technology allows us to review and label large sets of text, video, and image assets. We improve the quality of data annotation, so you can focus on your business.
Content Curation
Pairing human expertise with leading technology allows us to review and label large sets of text, video, and image assets. We improve the quality of data annotation, so you can focus on your business.
Strategic Solutions
Our CX strategic solutions were designed with flexibility and collaboration in mind, so our brand partners can implement a custom-fit support system that drives brand loyalty and satisfaction.
Strategic Solutions
Our CX strategic solutions were designed with flexibility and collaboration in mind, so our brand partners can implement a custom-fit support system that drives brand loyalty and satisfaction.
Disrupt
Our IntouchCX Disrupt Solution is designed specifically for hyper-growth companies in emerging markets. We’ll help grow your culture, loyalty, and performance by managing your end-to-end customer experience needs, so you can focus on growing your core business.
IntouchNXT
IntouchCX challenges the status quo. Our Innovation team is a collective of disruptive mindsets, problem solvers and researchers that confront business-as-usual processes to solve the CX problems that our clients deal with today, and create new solutions for changes that are emerging for the future. By understanding trends and creating a space to test, learn and scale new solutions, IntouchNXT helps brands capitalize on new opportunities with business products and solutions that scale.
Mosaic Languages
In a world where online presence equals global presence, companies are reassessing their multilingual engagement strategy. They want to be positioned to acquire, delight and retain their customer relationships. Our groundbreaking translation technology provides a more personalized experience for your global customers, removing the language barrier and increasing CSAT.
Disrupt
Our IntouchCX Disrupt Solution is designed specifically for hyper-growth companies in emerging markets. We’ll help grow your culture, loyalty, and performance by managing your end-to-end customer experience needs, so you can focus on growing your core business.
IntouchNXT
IntouchCX challenges the status quo. Our Innovation team is a collective of disruptive mindsets, problem solvers and researchers that confront business-as-usual processes to solve the CX problems that our clients deal with today, and create new solutions for changes that are emerging for the future. By understanding trends and creating a space to test, learn and scale new solutions, IntouchNXT helps brands capitalize on new opportunities with business products and solutions that scale.
Mosaic Languages
In a world where online presence equals global presence, companies are reassessing their multilingual engagement strategy. They want to be positioned to acquire, delight and retain their customer relationships. Our groundbreaking translation technology provides a more personalized experience for your global customers, removing the language barrier and increasing CSAT.
Tech Integration
At IntouchCX, we specialize in designing, integrating and delivering end-to-end cloud-based technology solutions faster and more efficiently to support innovative brands and their customers, through enhanced teams and back office operations. Our technology depth is extensive, with a focus on integrating the leading providers of Channel, CRM, Cloud, Analytics and Automation technologies.
Quality Assurance
Quality Assurance (QA) allows you to identify opportunities in your support contacts, ensure consistent customer satisfaction, and refine KPI goals by developing brand-specific QA evaluations.
Workforce Management
The true power of customer service is in the people. You need a team that’s as dedicated to your customers as you are, but this requires forecasting, planning, and proper management. With our industry leading technology, we can ensure your team is happy, motivated, knowledgeable, and efficient.
Tech Integration
At IntouchCX, we specialize in designing, integrating and delivering end-to-end cloud-based technology solutions faster and more efficiently to support innovative brands and their customers, through enhanced teams and back office operations. Our technology depth is extensive, with a focus on integrating the leading providers of Channel, CRM, Cloud, Analytics and Automation technologies.
Quality Assurance
Quality Assurance (QA) allows you to identify opportunities in your support contacts, ensure consistent customer satisfaction, and refine KPI goals by developing brand-specific QA evaluations.
Workforce Management
The true power of customer service is in the people. You need a team that’s as dedicated to your customers as you are, but this requires forecasting, planning, and proper management. With our industry leading technology, we can ensure your team is happy, motivated, knowledgeable, and efficient.
Personalization & Loyalty
We design custom-fit CX strategies that drive brand recognition and customer loyalty.
Personalization & Loyalty
We design custom-fit CX strategies that drive brand recognition and customer loyalty.
Want to Learn More?
With years of industry-leading expertise, we are ready to help you overcome your biggest challenges and elevate your customer experience.
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